Where can I purchase INO products?
inocosmetic.co.uk is currently the only sales point. You can also explore our products on our Instagram account @inocosmetic.uk and on its store.
Do INO products contain parabens?
No, they do not contain parabens.
Have INO products been dermatologically tested?
Yes, all of our products have been dermatologically tested.
Are INO products suitable for sensitive skin?
All of our products are suitable for sensitive skin.
Which courier do you work with?
We provide shipping through DX, DHL, Parcelforce and Evri.
When will my order be shipped? How can I track it?
Orders placed on weekdays are shipped within 24 hours, while orders placed on weekends are shipped within 72 hours. Once the product is shipped, you will receive a tracking code via email and SMS. You can track your order using the provided code.
Do I have to pay for shipping fees on my orders?
You don't have to pay for shipping fees on your purchases. You have to pay £5.99 under £50 order.
Do you offer international shipping?
We do not offer international shipping at the moment, but we recommend staying tuned for updates.
Can I use your products during pregnancy and breastfeeding?
We recommend using the product in consultation with your doctor during pregnancy and lactation.
How long can we use opened or unopened products?
Our products can be used for 12 months after opening. The shelf life of your unopened product is 3 years.
My order was returned before reaching me. What can I do?
Contact us and we will work with you to resolve the issue.
Which products are not eligible for return?
We cannot accept returns for opened or used products.
I received the wrong product, can I return it?
You can return the product as long as the packaging is unopened and the product has not been used.
How can I become a member?
To become a member, click on the "Sign Up" section on our website.
How can I update my membership information?
After logging into your account, you can change your membership information by clicking on your profile.
I forgot my password, what can I do?
If you forgot your password, click on the "Forgot Password" button on the login page to reset it.
How can I apply a discount code on your website from a computer?
During the payment process, you can enter your discount code in the "Discount Code" section to complete your payment with a discount.
How can I apply a discount code on your website from a mobile device?
During the payment process, you can click on the "Summary" button at the top and enter your discount code in the "Discount Code" section to complete your payment with a discount.
How can I contact you?
You can reach us at info@inocosmetic.co.uk and through our Instagram account @inocosmetic.uk.
